Reputation
Protect the reputation that's already working for you.
US dental is a 4.8-star market. Most practices have reviews covered — the risk is letting yours go stale while a competitor keeps collecting new ones.
Maintenance, not rescue
Keep a steady stream of new reviews — and make sure nothing slips through.
Happy patients forget to leave reviews. Unhappy patients never do. Without a system, your review profile drifts negative over time — not because your care got worse, but because the selection is skewed.
We fix the selection: reaching happy patients at the right moment with a frictionless ask. Negative feedback routes to your team first — so you handle it before it becomes a public post.
How it works
Three steps to a reputation that runs itself.
Happy patients get a review ask at the right moment.
After a completed visit, satisfied patients receive a personalized outreach that makes leaving a review frictionless — one tap, straight to Google. Timing and copy are tuned to your practice.
Every review gets a thoughtful reply.
5-star reviews are acknowledged with a personalized auto-reply specific to the patient’s timing and visit type. Not generic.
Negative feedback routes to a human before it goes public.
Any signal of dissatisfaction triggers an immediate alert to your team with context and a suggested response. You control every negative reply — we never auto-respond to complaints.
Common questions
Straight answers.
I already have great reviews — why bother automating this?
Great reviews decay in relevance without a steady stream of new ones. Google’s algorithm weights recency. A practice with 200 reviews from 2022 looks less credible than one with 50 reviews from the last 6 months. Automation keeps your review velocity high without your team having to remember to ask.
How do you handle a bad review?
Negative reviews never get auto-replied. They route immediately to a human on your team with the patient’s history and a suggested response — so you control the message. The goal is a real, empathetic reply within 24 hours.
Is auto-replying to reviews allowed by Google?
Yes. Auto-generated replies are permitted as long as they’re personalized and not spam. We generate responses that reference the patient’s timing, service, and tone — not a copy-paste template.
Can you generate fake reviews?
No. We don’t and won’t. Every review in your system comes from a real patient interaction. Our system makes it easy for happy patients to leave a review at the right moment — the review itself is always theirs.
Does this work on platforms other than Google?
We prioritize Google because it has the highest impact on new patient decisions. We can extend to Yelp, Healthgrades, and others — your Practice X-Ray will show which platforms matter most for your market.